Refund and Exchange Policy

Refund Policy for Shopsiby

At Shopsiby, we take pride in our powerful cleaning solutions that make stubborn stains, grease, and grime disappear effortlessly. To experience the full effectiveness of our products, we recommend using them for at least 7 days. If you're not completely satisfied within our Lifetime money-back guarantee period, simply reach out to us at shopsibyonline@gmail.com.

Cancellation Policy

Need to cancel or modify your order? You must notify us within 24 hours of placing your order. After this window, your order may already be in processing, and we may not be able to accommodate changes. Approved cancellations will be refunded within 5 business days.

Lifetime Satisfaction Guarantee

We’re so confident in our products that we offer a Lifetime money-back guarantee. For best results, try them for at least 7 days. If you’re still unhappy, you may request a return within the 60-day window (note: original shipping fees are non-refundable).

To Start a Return:

  1. Email us at shopsibyonline@gmail.com with:

    • Your Order Number

    • The Name & Email used to place the order

    • Reason for return (helps us improve!)

Damaged Items

While we package orders carefully, accidents happen. An item is considered damaged if:

  • The product is broken or defective (not due to normal wear and tear).

  • The packaging is severely compromised, affecting the product.

Report damage within 72 hours of delivery:

  • Email shopsibyonline@gmail.com with clear photos of the damage.

  • If approved, we’ll replace it at no extra cost.

Note: We do not accept returns for items damaged due to misuse.

Shipping & Delivery

We aim to deliver quickly, but delays (courier issues, customs, etc.) are beyond our control. For lost or delayed packages, contact the courier directly.

Incorrect Shipping Address

Double-check your shipping details at checkout! If the address is wrong and you don’t notify us within 24 hours, we cannot resend or refund the order.

Policy Updates
We may update this policy occasionally. By purchasing from Shopsiby, you agree to the latest terms.

Questions? Email shopsibyonline@gmail.com – we’re happy to help!